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Borrowers Looking to Reduce Debt and Build Credit: Survey

As the economic recovery slowly continues, consumers are looking for ways to gain a solid financial footing.

Specifically, they are asking lenders how they can raise their credit scores, reduce debt, and build their savings. That’s according to the results of a financial literacy survey Minneapolis-based Wolters Kluwer Financial Services conducted with 175 banks, credit unions, and mortgage lenders in December 2009.

The survey results show that one out of every five institutions says consumers are often asking how credit scores are determined and what they can do to improve them. One in five also says consumers commonly ask about savings accounts insured by the FDIC or National Credit Union Administration (NCUA). And nearly sixteen percent of institutions say consumers are likely to ask about budgeting, debt consolidation and repayment, and savings.

The survey also asked institutions what financial literacy materials they felt were most helpful in educating consumers on financial products. Those offering information on Individual Retirement Accounts (IRAs) led the way with 77 percent of respondents. Those focused on refinancing mortgage loans and obtaining home equity loans or lines of credit followed closely at 71 and 70 percent.

“The results of this survey help reaffirm that many consumers are interested in learning how to improve their financial standing,” said Lisa Fraga, VP and general manager of banking for Wolters Kluwer Financial Services. “By arming yourself with as much information as possible concerning financial products, you’re more likely to make the right choices that will benefit you the most financially.”


Author: Carrie Bay Date: 02/01/2010 Category: Market Studies Users: Agents & Brokers, Attorneys & Title Companies, Lenders & Servicers

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