Lewisville, Texas-based EMC Mortgage Corp., a subsidiary of The Bear Stearns Companies Inc. and a company that provides servicing on residential mortgage loans, recently promoted Dana Dillard to the post of executive vice president of the office of the customer and Lloyd Farnam to the position of senior vice president within the Human Resources Division.
“Dana’s proven track record over the past eight years at EMC Mortgage along with her extensive customer service experience will benefit us greatly as we continue to provide proactive servicing solutions for our customers,” said John Vella, president and chief executive officer of EMC Mortgage Corporation. “We are excited to promote from within for this important position. The need for increased focus on customer service and satisfaction is crucial, especially in today’s market environment, and Dana is well-equipped to provide best-in-class customer care.”

Terry Lowell, executive vice president of human resources for EMC, says Lloyd Farnam brings years of experience to his new leadership role within the Human Resources division.
“With more than 23 years of mortgage industry experience, Lloyd has played an integral role in managing the execution of priority Human Resources initiatives that have had a direct impact on EMC Mortgage’s business,” said Lowell. “This past year, Lloyd has overseen the integration of a new e-learning platform in our learning and development department, the introduction of a new web-based employee wellness program, and the implementation of an on-line candidate assessment process. His extensive expertise in project management has greatly enhanced our efforts to improve the work environment for our employees. Lloyd is a wonderful addition to our senior management team. “