Santa, Ana California-based First American Document Solutions, a member of the First American Corporation and a single point of access to a large land records database, recently announced that it has enhanced its online title policy and document retrieval capabilities.

Available through the company’s online portal, Epostclosing.com, and through its VendorScape Service Gateway module, the new enhancements aim to help lenders, servicers, and attorneys better manage closing documents, improve investor compliance, and safeguard assets moving through the modification and foreclosure processes.

“Servicers are experiencing difficulties in those cases where they were not able to produce title policies and other documents in foreclosure proceedings,” said Derrick Jones,

VP of national sales for First American Document Solutions. “This has generated renewed interest in ensuring that closed loan files used for mortgage modifications and foreclosures are complete. It has also raised awareness among originators of the need for greater due diligence in the area of post-closing and document preparation and packaging.”

Through the company’s enhanced offerings, clients can now retrieve title policies and other trailing documents, such as mortgage, assignment, and modification documents, entirely online. Clients can also receive a complete audit trail of the process, including all contacts and responses, and they can use the system’s vendor scorecard to review the performance of various closing agents and underwriters.

In addition, clients can monitor the status of the retrieval process 24/7 by using Epostclosing.com. With this online portal, First American Document Solutions is able to order replacement policies through preferred title companies.

“Working with First American has been a positive collaborative partnership,” said Susan King, VP of warehouse and production operations at SunTrust Mortgage, Inc. “First American responds quickly, their reports are easy to use and very useful to our operation, and their service levels are exceptional. In today’s business climate, it’s refreshing to find a solution that is not only economical, but fast.”