First American National Claims Outsourcing, a division of The First American Corp., said Wednesday that it aims to achieve peak levels when it comes to internal training and business processes by entering into an alliance with consultant Lyons McCloskey.

Lyons McCloskey, which specializes in consulting and training solutions for the mortgage banking industry, will be helping First American National Claims Outsourcing better serve its customers on the post-sale outsourcing services side of the business.
Ty Miller, chief operating officer of First American First Lien Outsourcing, praised Lyons McCloskey, saying it “offers proven results and extensive experience in evaluating default claim filing operations.” Miller says through its role as consultant, Lyons McCloskey will be able to help First American “refine” its internal practices and “customer support initiatives.”
In a press statement, First American said, “Lyons McCloskey will also assist in validating rules within First American’s loan claims technology and will help to expand First American’s customer base by utilizing First American’s Claims MAXimization technology (CMAX) while conducting servicing file reviews for its customers.”