HEART Financial Services, a division of the LOGS Network, has forged a strategic partnership with the Consumer Credit Counseling Service (CCCS) in an effort to help non-profits develop effective communication plans that will reach more consumers with home retention information.
Through the partnership, CCCS will benefit by having direct access to the HEART and LOGS network of residential mortgage servicers and investors. The LOGS Network says the programs will originate from eight states served by CCCS and expand nationwide later on. Together, the two organizations hope to provide distressed borrowers with confidential credit counseling and a hub of resources that will direct them to the appropriate programs within their individual communities.
“The mission of HEART Financial has been, from its establishment last year, to assist mortgage servicers and institutional investors in achieving their customer home retention goals,” said Gerald Alt, president and chief operating officer of the LOGS Network. “We have found that many consumers still don’t fully understand the options available to them to save their homes from foreclosure, despite the best efforts of the servicers to provide them that information. It creates a potential conflict with our clients to engage in consumer counseling, especially when in many cases the reason for the mortgage default is a life event or the burden of unrelated consumer debt. By the creation of this alliance, we hope to be able to direct consumers to engage with CCCS to learn about their options, fully understand the implications of their debt management decisions, and take affirmative action that will foster a meaningful and lasting solution to their inability to pay their home mortgage.”

Michael Kappas, president and chief executive officer of CCCS added that, “Our mission for over 50 years has been to help people improve their financial well-being through counseling, community outreach and financial education. For many homeowners, it has become a delicate and difficult balancing act to manage house payments, credit card debt, and overall household expenses. Our experienced staff of certified credit counselors will help financially-troubled homeowners review their overall financial situation and develop steps to address their particular credit and debt problems. Addressing the total picture increases the likelihood that proposed solutions for mortgage payment problems will be realistic and achievable for the consumer.”