ISGN Corporation, a global mortgage solutions company, has released its next-generation Customer Service Portal system, which provides borrowers, lenders, investors, and attorneys with self-service, 24/7 access to active and inactive loan data.
A strain on customer service departments has become prevalent in the current market, with an abundance of borrowers placing phone inquiries in regards to their troubled mortgages.

ISGN explained that its new Customer Service Portal creates an online channel where borrowers and other end users can access relevant information on their loans, including information to determine loan modifications and complete transactions, such as a bill payment or payoff-statement request.
The portal includes data such as tax and insurance information, escrow analyses, and year-end, current, and historical loan data – regardless of the servicing system used. And servicers can loan both active and inactive loans into the portal database, including those that have reached foreclosure, bankruptcy, or paid-off status, ISGN said.
Reggie Swiney, president of mortgage products for ISGN, said, “Lenders’ servicing divisions are under pressure to keep up with a high volume of borrower requests for tasks such as processing payments, providing pay-off quotes and fielding questions,” says Reggie Swiney, president of mortgage products for ISGN. “By providing borrowers and customers with a 24/7 self-service portal, these companies can save labor costs, increase staff efficiency, and prioritize customer service phone contact.”
ISGN’s Customer Service Portal is a turnkey solution that can integrate into any loan servicing system platform and be private-labeled for any lender or servicer, the company said, adding that the enhancement is part of ISGN’s increased focus on product enhancements for 2009.