In an effort to help servicers ensure around-the-clock maintenance, Tampa, Florida-based Mortgage Contracting Services (MCS), a nationwide property preservation and inspection service provider to the financial services industry, has launched a 24-hour call center to specialize in emergency response for tenant-occupied properties.

With both inbound and outbound capabilities, the domestically-operated call center will enable clients to meet required repair time frames and to perform emergency work orders and service requests at any hour,

MCS said. In addition, Caroline Reaves, CEO of MCS said this new approach can better filter real emergency situations early in the process, therefore improving clients’ efficiencies and lowering expenses.

“With passage of the Protecting Tenants at Foreclosure Act last spring, servicers are now facing the added responsibility of 24-hour maintenance availability,” Reaves explained. “Extending our proven services to provide them with around-the-clock emergency coverage for tenant-occupied properties enables them to fulfill that role, all without bearing the cost of hiring and training additional vendors.”

To be prepared for these emergency situations, MCS has established a specialized vendor network that can provide all the services the company offers during regular business hours.

The call center is customizable to meet each client’s needs, and it is able to manage any volume of work, ranging from very few calls to several hundred calls nationwide. MCS also tailors the manner in which each client defines an emergency, how it wants emergencies addressed, and its preference on how to receive notification of each situation.