Saxon Mortgage Services, Inc., based in Irving, Texas, announced Wednesday that it has named Stephen Staid as EVP of customer relationship management.

This appointment comes as Saxon repositions itself into the residential subservicing space, specializing in distressed asset servicing. Staid comes to Saxon with more than 15 years’ experience in mortgage servicing management. He specializes in customer service operations and has a deep knowledge of servicing technology.

In his new role, Staid will be responsible for all aspects of the customer relationship, including financial transaction management, early stage delinquency, modification fulfillment, command center, call monitoring, and customer service. In addition, he will serve as a member of the Saxon executive committee, reporting directly to Saxon CEO Anthony Meola.

“Steve is the perfect complement to an already best-in-class leadership team,” Meola said. “His knowledge and expertise in our industry is unsurpassed, and this announcement further solidifies our commitment to being the premier subservicer of non-performing assets in the servicing space.”

Saxon Mortgage Services is a member of the Saxon Capital, Inc., family of companies. The company said it creates value by managing assets to superior performance through a combination of talent, analytics, and execution that provides all of its investors, customers, shareholders, and constituents with maximum returns and excellent mortgage servicing and subservicing.