Tag Archives: CFPB Complaint Database

Customer service is the key to success for any business, banks included. So how did some of the biggest—and smallest—banks fare when it comes to customer complaints?

Now, in a report to be released today titled "Analysis and Study of CFPB Consumer Complaint Data Related to Mortgage Servicing Activities,” Black Knight Financial Services (BKFS) and the Five Star Institute (FSI) seek to provide context and insight to complaints received by the CFPB by comparing the CFPB's two predominant mortgage complaint categories, servicing and default, with loan trends.