Customer service is the key to success for any business, banks included. So how did some of the biggest—and smallest—banks fare when it comes to customer complaints?
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CFPB Complaints: What They Mean to Servicers
CFPB complaints can be difficult to track and address, but they can also potentially cause significant reputational damage to mortgage lenders and servicers according to CoreLogic, so what should servicers take from these complaints?
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