The Consumer Financial Protection Bureau recently released the fifth annual Ombudsman’s Office Report, presented to CFPB Director Richard Cordray detailing the CFPB’s activities during the 2016 fiscal year.
Read More »The Consumer Financial Protection Bureau (CFPB) launched its consumer complaint database in July 2012, one year after beginning operations, and it began publishing complaint narratives in June 2015. Some financial companies expressed concern over the Bureau's publishing of complaint narratives ...
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"We have less than one basis point, 0.73 complaints per loan in Q1 of 2013 and while we did see a slight rise through Q4 2014 it’s really insignificant," said Dori Daganhardt, VP of Product Marketing, Data, and Analytics Division with Black Knight, and the author of the white paper. "It doesn’t suggest that we get an A plus as an industry on managing the complaints related to performing loans, but I think it does suggest that there is more discovery that can be done.
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