A group of 10 U.S. Senators have issued a letter to the heads of HUD and the CFPB calling for an examination of Navy Federal Credit Union’s practices after a report claimed the institution was more than twice as likely to deny loans for Black applicants as white applicants.
Read More »Mortgage Disclosure Process Improving for Lenders, Borrowers
The CFPB announced the approval of the Independent Community Bankers of America's (ICBA) proposed template to improve mortgage disclosures to "provide consumers greater clarity, streamline the process through improved disclosure requirements, and expand access to more affordable homes in rural areas with limited housing supply," according to Rebeca Romero Rainey, President and CEO of ICBA.
Read More »CFPB Issues Revised Version of Prime Offer Rate Methodology
The Consumer Financial Protection Bureau announced a revised version of its Methodology for Determining Average Prime Offer Rates, used to measure and determine average rates for purposes of federal mortgage rules.
Read More »CFPB Issues Latest Insights Report
According to the Consumer Financial Protection Bureau, a new analysis of nearly half a million complaints reveals ongoing challenges, as TransUnion, Experian, and Equifax top the list of complaints.
Read More »CFPB Study Finds Nationwide Financial Health Weakened Post-Pandemic
According to a new CFPB survey, more families are having difficulty paying their bills in 2022 than in 2021, while Black, Hispanic, and low-income households are far more likely to have difficulty paying bills and debts.
Read More »CFPB Addresses Consumer Reporting Companies’ Investigation Practices
New research from the CFPB revealed that when consumer reporting companies and furnishers fail to investigate disputed information, consumers are left paying higher interest rates and face greater difficulty finding housing, employment, and more.
Read More »Fifth Circuit Finds CFPB Funding Strategy Unconstitutional
A three-judge panel of the 5th U.S. Circuit Court of Appeals ruled in a case brought by a payday lending group against the CFPB's 2017 payday lending rule, resulting in the court's decision to deem their funding structures unconstitutional.
Read More »CFPB Director Testifies Before House Financial Services Committee
Rohit Chopra outlines recent efforts of the CFPB in Semi-Annual Report, and addresses measures to keep tech at the forefront of the Bureau’s objectives.
Read More »CPFB Issues New Rule on LIBOR-Linked Accounts
A criminal London Inter-Bank Offered Rate (LIBOR) rate-setting conspiracy that implicated major international banks has resulted in the Consumer Financial Protection Bureau (CFPB) finalizing a rule to transition away from the LIBOR interest rate index for all consumer financial products starting in 2022. The rule establishes how creditors must select replacement indices for existing ...
Read More »Empowering Call Centers in the Digital Age
Delivering a great customer experience has become more challenging than ever. Stephen Staid of Sourcepoint discusses how to empower call centers and associates with technology that ensures every borrower interaction is a positive one.
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